Project Administrator

Carrolton, TX
Full Time
Entry Level

Job Summary

WRG is a family-owned commercial and healthcare furnishings dealer located in Carrollton, TX that is committed to finding highly motivated professionals with the passion to learn and grow in the company. The Project Administrator will manage a high volume of order entry and ad-hoc product delivery throughout customer projects. This role will provide highly detailed service through order entry and product delivery phases of a customer project. A successful project administrator will perform a comprehensive review of orders, shipment, and delivery activity with the ability to ensure quality and accurate information. The PA must ensure that their scope of projects is completed on time and within budget to the client's satisfaction. At WRG, our priority is to continue improving the quality of lives at work through a successful customer experience. 

Essential Duties and Responsibilities

  • Enter and proof orders against specifications to keep order entry system updated
  • Receive, verify and document vendor acknowledgement information
  • Check accuracy of vendor invoices and other job costs, make corrections and pass through for payment;
  • Work closely with Sales Coordinators and Sales Team on questions relating to orders and provide status reports
  • Maintain backlog of information, track orders and keep team members informed of status or discrepancies regarding product or shipping status
  • Help resolve issues on incomplete, pending, closed orders or post-delivery issues;
  • Follow up with customer survey for satisfaction

 

Position Requirements

  • At least 2-4 years’ experience in a customer service or order management role, preferably with a contract furniture dealer
  • A Bachelor’s Degree in Business Management or an equivalent combination of education and experience is preferred
  • Experience with order management systems is strongly preferred
  • Ability to handle a high volume of detailed transactions with speed and accuracy
  • Ability to analyze, plan, schedule and implement project deliveries
  • Working knowledge of MS Windows, Word, Excel, Smartsheet and Outlook
  • Knowledge of order preparation, order management, logistics management with trucking and freight issues, furniture manufacturing and shipping, and building management
  • Strong interpersonal and communication skills to interact effectively with external and internal customers
  • Demonstrated commitment to professionalism, integrity and sound judgment in business transactions, and capable of providing the highest level of customer satisfaction.
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